“At a period of strategic change for Jersey Post, Magellan were approached to provide an Interim Operations Director to manage our postal operations. The postal market was changing due to declining letter volumes and the rapid increase in parcel traffic. The business therefore needed to redesign how we delivered our core services for the island community. Magellan were central in restructuring the existing operational processes to meet the new demands of this changing landscape. Essential to sustaining this new operational model, Magellan helped restructure the operations senior leadership team empowering them to respond to future customer requirements. The additional capacity created within operations enabled the original director’s role to be redefined to incorporate additional responsibility for all on island functions. Subsequently as CEO I was able to focus more on the continued growth of our successful international business for Jersey Post Limited.”
Tim Brown, CEO – Jersey Post